Items / Availability FAQ

The advanced, proprietary systems used by Provantage have been continually refined for over 29 years into the most sophisticated in the industry. Most in-stock orders are filled and confirmed within minutes of being placed!

We work hard to offer the best products at the lowest prices possible, while still providing the fastest service in the industry.

If there was stock when your order was placed and by the time your order has cleared our credit card security department the stock was no longer available, we will advise you of the backorder situation. This can happen occasionally because stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.

Provantage provides the latest delivery information provided to us by our suppliers. Most items will show an Estimated Time of Arrival (ETA) for each product that is backordered. Some of our suppliers do not offer ETA's and we can only offer our customers our best delivery estimates in those cases.

You can use your Provantage Wish List to keep track of out of stock items before actually purchasing the product. You can request to receive email notifications when items are back in stock so that you may purchase them at your convenience.

We'll notify you When a backordered item becomes discontinued and make every effort to offer an alternate product. When we are not able to locate an alternate product, we'll refer you to the manufacturer for further information and assistance. Your order for the discontinued item will be canceled.

Provantage has an automated backorder system and welcomes advance orders. We understand that our customers need the newest products and want the latest technology available. Simply place your order and we will do the rest. Your order will ship as soon as stock becomes available. Our advice to customers is to place your orders early and get on the backorder list. All backorders are filled in the order they were received.

If you place an order for an item that is out of stock, we will notify you of the backorder status and ship any items on your order that are currently available. We will place your backordered item on a waiting list. This will keep you in line for the next available shipment. We will only bill you for what has shipped at the time of shipment.

Our advanced electronic interfaces continually scan our suppliers for their best current pricing and availability. While changes in availability between different distributors may result in some price fluctuations, it ensures that you will always receive the lowest possible prices on currently available products.

If we did not use this method of sourcing, we would not be able to offer such low prices, and we would be frequently out of stock on items that our customers would like to purchase.

A product's cost may change when stock is depleted from a primary source, and we have to use an alternate in-stock source to fill your order. While we always attempt to fill orders at the original price, an unexpected cost increase may occasionally force an increase in price. In that case, we will contact you to determine whether you want to continue your order at the new price or cancel your order. We reserve the right to decline the acceptance of any orders.

Most of our orders ship directly to you from regional warehouses. As a result, the products you order are rarely physically located at our corporate headquarters in Ohio where our Sales and Customer Service people are located. However, you may find answers to many of your product questions on our website. There you will find detailed products descriptions and links to manufacturer websites.

Yes. We provide related links to each of our manufacturers throughout our website. From there you will be able to get support information directly from the manufacturer.

Possibly yes. If you are interested in a certain product that you do not currently see on our website, you are welcome to contact us at Sales@provantage.com to request that we carry a particular product or product line. Please provide as much information about the product and manufacturer as possible - including manufacturer's website, part number, etc.

Provantage sources the majority of the products that we sell from our authorized distributor partners such as IngramMicro, D & H, Synnex, and Tech Data. The easiest way to have your products sold through Provantage would be to make them available from one of these distributors. In rare cases, we will consider purchasing product directly from manufacturers that meet our requirements. If you would like to contact us about selling your products you will need to email us at NewProducts@provantage.com. We will be able to guide you to a distributor or discuss a possible direct relationship.

Contact Diane L. Smith, National Advertising Manager at 330-494-3781 x142 or email AdSales@provantage.com. You will be sent a complete media kit with advertising information for the Provantage Buyer's Guide and information on advertising on the Provantage website. You'll also receive information about other advertising options and offers. The media kit will contain all of the advertising close dates, so you can plan your budget in advance.