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StorageCraft ShadowProtect SPX Virtual Desktop Windows-Virtual with 1-Year Maintenance 12-pack

StorageCraft KXWK00USMS121YZZZ

Manufacturer Part#  KXWK00USMS121YZZZ

Provantage Code:  STRG0F9

Condition:  Factory New

  • Product Type: Service
  • Service Main Type: Maintenance
  • Service Duration: 1 Year
  • Service Description: 12x5x2 Business Hour

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Specifications

StorageCraft KXWK00USMS121YZZZ Specifications

    ShadowProtect SPX Virtual Desktop Windows-Virtual with 1-Year Maintenance 12-pack


Product Supported

    StorageCraft ShadowProtect SPX Virtual - Desktop (Windows - Virtual):

    • Installation Type: Locally installed
    • License Qty: 12 virtual machines
    • Software License - Validation Period: 1 year

Service Details

    Service & Support:

    • Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
    • Phone consulting - 1 year - response time: 1 business day - severity high
    • Phone consulting - 1 year - response time: 2 business days - severity medium
    • Phone consulting - 1 year - response time: 2 business days - severity low
    • Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
    • E-mail consulting - 1 year - response time: 1 business day - severity high
    • E-mail consulting - 1 year - response time: 2 business days - severity medium
    • E-mail consulting - 1 year - response time: 2 business days - severity low
    • Web support - 1 year
    • Web knowledge base access - 1 year
    • New releases update - 1 year

Provided Support

    Software Maintenance  –  New Releases Update  –  Phone Support  –  Emergency Telephone Support  –  Web Support  –  Web Knowledge Base Access  –  Emergency Email Consulting  –  Email Support


Specifications

Product NameShadowProtect SPX Virtual Desktop Windows-Virtual with 1-Year Maintenance 12-pack
Manufacturer Part NumberKXWK00USMS121YZZZ
Product TypeService
Service Duration1 Year
Service TypeMaintenance
Service Main TypeMaintenance
Service Sub TypeElectronic
Service Response Time2 Business Hour - Emergency Phone Consulting
Service Description12x5x2 Business Hour
Service NameService/Support - Renewal
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