StorageCraft ShadowProtect SPX Virtual Desktop Windows-Virtual with 1-Year Maintenance 12-pack

StorageCraft KXWK00USMS121YZZZ Specifications

ShadowProtect SPX Virtual Desktop Windows-Virtual with 1-Year Maintenance 12-pack

Product Supported

See all products StorageCraft ShadowProtect SPX Virtual - Desktop (Windows - Virtual): Installation Type: Locally installed License Qty: 12 virtual machines Software License - Validation Period: 1 year

Service Details

Service & Support: Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday Phone consulting - 1 year - response time: 1 business day - severity high Phone consulting - 1 year - response time: 2 business days - severity medium Phone consulting - 1 year - response time: 2 business days - severity low Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday E-mail consulting - 1 year - response time: 1 business day - severity high E-mail consulting - 1 year - response time: 2 business days - severity medium E-mail consulting - 1 year - response time: 2 business days - severity low Web support - 1 year Web knowledge base access - 1 year New releases update - 1 year

Provided Support

Software Maintenance  –  New Releases Update  –  Phone Support  –  Emergency Telephone Support  –  Web Support  –  Web Knowledge Base Access  –  Emergency Email Consulting  –  Email Support