Platinum Support and Professional Services combine the technical support and custom services IT needs to attain the greatest return on its Dell SonicWALL investment. Dell SonicWALL Platinum Support is a custom support offering that includes a comprehensive suite of services to ensure operational effectiveness and efficiency, all of which are managed and delivered by a team of senior support engineers who understand an enterprise's business and technical requirements. Built upon a proactive service and support lifecycle, Dell SonicWALL Platinum Support establishes a solid operational foundation, anticipates emerging security demands, and dynamically adapts and evolves to support an enterprise's business goals. In addition, Platinum Professional Services offer onsite installation and configuration services, training and education services and system migration from either an existing Dell SonicWALL solution or a product from another vendor. ? 24x7 support provided by a team of senior support engineers ? Software and firmware updates and upgrades ? Advance Exchange hardware replacement (RMA)
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