SonicWall E-Class Support 24x7 is designed for customers with SonicWall E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a SonicWall Enterprise TAC
Telephone/email/ web-based support. 24x7x365 telephone, email and web-based technical support
Software/firmware updates. For all software and firmware updates and upgrades
Hardware replacement. Advanced exchange for replacement of defective hardware
Support tools. Access to SonicWall's electronic support tools
Product Supported
Aventail E-Class SRA Virtual Appliance - 10 User - Stackable
Provided Support
Replacement – Phone Support – Email Support – Web Support – Software Update – Firmware Updates – Firmware Upgrade – Software Upgrade
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