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ManufacturerStorageCraft
Part NumberKXWK00USMS121YZZZ
Product NameShadowProtect SPX Virtual Desktop Windows-Virtual with 1-Year Maintenance 12-pack
CategoryServices
Availability  Available
Price

$81.41

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Provantage CodeSTRG0F9
External LinksManufacturer's Web Site
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Abstract Service - Software Maintenance - New Releases Update - Phone Support - Emergency Telephone Support - Web Support - Web Knowledge Base Access - Emergency Email Consulting - Email Support - 1 Year Service Duration
Product Type Service
Provided Support Software Maintenance

New Releases Update

Phone Support

Emergency Telephone Support

Web Support

Web Knowledge Base Access

Emergency Email Consulting

Email Support
Service Duration 1 Year
Service Type Maintenance
Service Main Type Maintenance
Service Sub Type Electronic
Service Response Time 2 Business Hour - Emergency Phone Consulting
Service Description 12x5x2 Business Hour
Service Name Service/Support - Renewal
Product Supported StorageCraft ShadowProtect SPX Virtual - Desktop (Windows - Virtual):
  • Installation Type: Locally installed
  • License Qty: 12 virtual machines
  • Software License - Validation Period: 1 year
Service Details Service & Support:
  • Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • Phone consulting - 1 year - response time: 1 business day - severity high
  • Phone consulting - 1 year - response time: 2 business days - severity medium
  • Phone consulting - 1 year - response time: 2 business days - severity low
  • Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • E-mail consulting - 1 year - response time: 1 business day - severity high
  • E-mail consulting - 1 year - response time: 2 business days - severity medium
  • E-mail consulting - 1 year - response time: 2 business days - severity low
  • Web support - 1 year
  • Web knowledge base access - 1 year
  • New releases update - 1 year

--- Not all attributes may be listed for all products. A missing attribute does not necessarily mean that the product lacks that feature or that it is not supported. Please consult the manufacturer's web site if you need to be sure.

Provantage Product Comparison Table