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ManufacturerStorageCraft
Part NumberXSVS00USMS011YZZZ
Product NameShadowProtect SPX Server Linux-Virtual with 1-Year Maintenance
CategoryServices
Availability  Available
Price

$68.33

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Provantage CodeSTRG0F5
External LinksManufacturer's Web Site
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Abstract Service - Software Maintenance - Emergency Telephone Support - Phone Support - New Releases Update - Web Support - Emergency Email Consulting - Web Knowledge Base Access - Email Support - 1 Year Service Duration
Product Type Service
Provided Support Software Maintenance

Emergency Telephone Support

Phone Support

New Releases Update

Web Support

Emergency Email Consulting

Web Knowledge Base Access

Email Support
Service Duration 1 Year
Service Type Maintenance
Service Main Type Maintenance
Service Sub Type Electronic
Service Response Time 2 Business Hour - Emergency Phone Support
Product Supported StorageCraft ShadowProtect SPX (Linux - Virtual Server):
  • Installation Type: Locally installed
  • License Qty: 1 virtual machine
  • Software License - Validation Period: 1 year
Service Description 12x5x2 Business Hour
Service Name Service/Support - Renewal
Service Details Service & Support:
  • Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • Phone consulting - 1 year - response time: 1 business day - severity high
  • Phone consulting - 1 year - response time: 2 business days - severity medium
  • Phone consulting - 1 year - response time: 2 business days - severity low
  • Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • E-mail consulting - 1 year - response time: 1 business day - severity high
  • E-mail consulting - 1 year - response time: 2 business days - severity medium
  • E-mail consulting - 1 year - response time: 2 business days - severity low
  • Web support - 1 year
  • Web knowledge base access - 1 year
  • New releases update - 1 year

--- Not all attributes may be listed for all products. A missing attribute does not necessarily mean that the product lacks that feature or that it is not supported. Please consult the manufacturer's web site if you need to be sure.

Provantage Product Comparison Table