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ManufacturerQuantum
Part NumberSSC5H-LEXM-CG11
Product Name1-Year Uplift Gold Support 24x7 4 Hour Cru ZONE1 F/ Scalar I500 9 User Mod
CategoryLicense Packs
Availability  Available
Price

$982.97

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Provantage CodeSEGV02X
External LinksManufacturer's Web Site
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Abstract If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:
  • 24/7 on-site support
  • Four-hour target response time for on-site support
  • 24/7 multilingual telephone support
  • Priority call handling
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare®
Product Type Service
Provided Support Concurrent Maintenance

Parts Replacement

Repair

Remote Monitoring

Phone Support

Firmware Upgrade

Web Knowledge Base Access
Service Duration 1 Year
Service Type Maintenance
Service Location On-site
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Characteristic Parts & Labor
Service Response Time 4 Hour - Repair & Parts Replacement
Service Description 24x7x4 Hour
Service Name StorageCare Gold Support Plan - Zone 1 - Extended Service (Uplift)
Product Supported Quantum Scalar I500 9U Expansion Module
Service Availability 24 x 7 Parts Replacement

24 x 7 Repair

24 x 7 Phone Support

24 x 7 Web Knowledge Base Access

--- Not all attributes may be listed for all products. A missing attribute does not necessarily mean that the product lacks that feature or that it is not supported. Please consult the manufacturer's web site if you need to be sure.

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