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ManufacturerRuckus Wireless LLC
Part Number801-3050-3000
Product NameEnd U Watchdog Support Zonedirector 3050 3-Year
CategoryLicense Packs
Availability  Available
Price

$3447.75

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Provantage CodeRUCK1RU
External LinksManufacturer's Web Site
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Abstract Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.

Ruckus Wireless offers two support plans: End User WatchDog Premium Support and
WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products.

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Product Type Service
Provided Support Phone Support

Email Support

Web Support

Live Chat

Software Update

Debugging

Software Maintenance

Software Upgrade

Replacement
Service Duration 3 Year
Service Type Exchange
Service Location Carry-in
Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Response Time Next Business Day - Replacement
Service Description 24x7xNext Business Day
Service Name End User WatchDog Premium Support - Extended Service
Product Supported Ruckus ZoneDirector 3050 Wireless Controller
Service Availability 24 x 7 Phone Support

24 x 7 Email Support

24 x 7 Web Support
Service Details
  • WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment
  • All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer
  • Premium Support customers must ship failed unit(s) to Ruckus within 15 calendar days from the date of receipt of replacement product
  • Ruckus reserves the right to bill for units not shipped within this time
  • The replacement unit may be either refurbished or new, at the option of Ruckus

--- Not all attributes may be listed for all products. A missing attribute does not necessarily mean that the product lacks that feature or that it is not supported. Please consult the manufacturer's web site if you need to be sure.

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