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ManufacturerHP
Part NumberUM963E
Product NameHP Care Pack UM963E 3-Year Pickup & Return Notebook Only Service
CategoryServices
Availability  Available
Price

$164.83

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Provantage CodeCMPD08M
External LinksManufacturer's Web Site
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Abstract This HP Service Plan continues coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware repairs during the extended coverage period.
Product Type Service
Provided Support Phone Support

Remote Diagnosis
Service Duration 3 Year
Service Type Maintenance
Service Location Service Depot
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Response Time 7 Business Day
Service Name Care Pack
Product Supported
  • HP Pavilion dv4-1400 Entertainment Notebook PC series
  • HP Pavilion dm3-1000 Entertainment Notebook PC series
  • HP Pavilion dv6-1300 Entertainment Notebook PC series
  • HP Pavilion dv4-2000 Entertainment Notebook PC series
  • HP Pavilion dv4-2100 Entertainment Notebook PC series
  • HP Pavilion dv7-3100 Entertainment Notebook PC series
  • HP Pavilion dv6-1200 Entertainment Notebook PC series
  • HP G5000 Notebook PC series
  • HP Pavilion dv7-2200 Entertainment Notebook PC series
  • HP Pavilion dm1-1000 Entertainment Notebook PC series
  • HP G71-300 Notebook PC series
  • HP Pavilion dm3-1100 Entertainment Notebook PC series
  • HP Pavilion dv4-1300 Entertainment Notebook PC series
Region Availability
  • All response times apply only to sites located within 100 miles or 160km of an HP designated support hub
  • Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge
  • If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply
Service Details
  • When experiencing a problem, the customer must first place a call to a designated support telephone number
  • HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
  • Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP
  • HP will then work with the customer remotely to isolate the hardware problem
  • If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
  • HP will provide HP supported parts and materials necessary to return the hardware product to operating condition
  • HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them
  • HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP
  • An HP authorized courier will return the repaired or replaced product to the customer's location

--- Not all attributes may be listed for all products. A missing attribute does not necessarily mean that the product lacks that feature or that it is not supported. Please consult the manufacturer's web site if you need to be sure.

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