License Packs – Licensing - 1 Year License Validation Period - 30 Instance License Quantity - Electronic - Upfront Billing License (Renewal) - Production Support - Includes Enterprise Plus Edition features - Backup ...
License Packs – Service - Phone Support - Web Support - New Releases Update - 1 Year Service Duration - Technical - Technical - Electronic - 2 Hour - Phone Support - Severity - Level 1 Service Response Time - 12x5x2 ...
License Packs – Service - Parts Replacement - Repair - Phone Support - Web Support - Web Knowledge Base Access - New Releases Update - 2 Year Service Duration - Maintenance - On-site - Maintenance - Parts & Labor - 4 ...
License Packs – Service - Emergency Telephone Support - 1 Year Service Duration - Technical - Technical - Electronic - 24x7x30 Minute Service Description - Support and Subscription Production - for VMware vSphere ...