Cisco Software Support Service (SWSS) - Service - Technical

USA Only

Provantage Agreement# 0011644

Software support keeps your systems running smoothly

Cisco^® Software Support Service (SWSS) offers technical support coverage for the software application products and suites you have licensed on a perpetual basis. It provides basic coverage to keep your systems and your business running smoothly.

Access Cisco technical experts 24 hours a day, 365 days a year. Take advantage of software maintenance, minor, and major release updates to increase business value and ROI for your Cisco software products. Learn about new features by consulting anytime online support, adoption tools, and community help.

SWSS is required for a minimum of 12 months to help you reduce network disruptions and maximize application availability. Take advantage of multiyear discounts to keep your network performing as needed.

If you have licensed your products on a subscription basis, then basic support coverage is included with the license for the product.

Get the most value out of your software investments through:

• Foundational technical support - Access full-time telephone, remote, and maintenance support services 24 hours a day, 7 days a week, from our award-winning Cisco TAC. Specialized engineers analyze complex application software and network issues to assist you with incident remediation.
• Software updates - You have entitlement to software application maintenance, minor, and major updates to help keep your system operating efficiently and up to date.
• Online access for tools and resources - Resources help you quickly resolve technical issues, submit requests, track case resolution, and adopt new features.

Benefits

• Resolve software issues quickly with 24x7 access to the Cisco Technical Assistance Center (TAC)
• Provide greater knowledge and productivity for your IT staff with self-help resources
• Keep your Cisco software applications up to date and performing as expected through software updates

About Cisco Systems - Warranties Products

Orders for Cisco warranties are first reviewed by a Provantage warranty specialist for completeness and eligibility. Eligible orders are then processed through one of Cisco's authorized distributors. Please note that distributors may require up to several days to process some warranty orders.

We will contact you by email if any additional information is required, or if your order cannot be completed.

If you would like to discuss your needs or require more information, we encourage you to talk to one of our sales representatives at 800-336-1166 or email us at Sales@provantage.com.

Manufacturer's Web Site

If possible, please base your order on the manufacturer part number ( SD-SNK-EPNMLGTM ). If you are unsure about exactly what you need, please consult the manufacturer's web site or call us at 800-336-1166.

For the smooth processing of your order, we highly recommend that you first check with Cisco regarding program details and eligibility. Please base your order on the manufacturer part numbers provided by the manufacturer.

www.cisco.com